In the previous post How to measure your system performance, I’ve given common description of your own ERP system performance. Now I would like to concentrate on what performance metrics we can collect. First of all let’s try to list metrics that are important from users’ point of view and…
Today I will describe one more report we’ve created in order to analyze how baseline hours refers to the actual time spent on the solution of the task. This information is rather useful. Baseline hours in our team are planned by a single manager and he does not know who…
I would like to start a new set of posts about system performance. I would not write about Windows server performance or database performance, but speak how to measure your ERP system work. If you face situations when server is ok, database is ok, but users are crying that everything…
In this post I will speak about how we’re getting feedback from our users. This procedure includes: Send and collect feedback in our local Request Registration System (you can see our architecture in the http://borisfrolov.com/2012/08/12/basic-work-item-fields-description/). Send collected information to TFS. Form Application Survey reports. So, let’s start from the beginning….