What performance metrics are important and how to collect them

In the previous post How to measure your system performance, I’ve given common description of your own ERP system performance. Now I would like to concentrate on what performance metrics we can collect. First of all let’s try to list metrics that are important from users’ point of view and…

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Customer’s Satisfaction

In this post I will speak about how we’re getting feedback from our users. This procedure includes: Send and collect feedback in our local Request Registration System (you can see our architecture in the http://borisfrolov.com/2012/08/12/basic-work-item-fields-description/). Send collected information to TFS. Form Application Survey reports. So, let’s start from the beginning….

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